Refund & Returns Policy

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Last updated: June 2026

Buying a wearable without trying it in person first takes some trust on your end. Here's exactly what we do if the Hume Health Band ends up not being the right match.

A Full 45 Days To Decide

The clock starts the day your Hume Health Band arrives, giving you 45 days to send it back for a total refund, no explanation needed. Worn every day, taken swimming, used through months of workouts — none of that affects your eligibility one bit.

How A Return Actually Works

1. Contact our support team through the Hume Health app or the email tied to your order confirmation, and let them know you'd like to return your purchase.
2. Look for a prepaid shipping label to land in your inbox within about 1 business day.
3. Pack the band, its strap, and the charging cable into whatever box works — the original packaging isn't required.
4. Hand the package off at any carrier drop point, using the prepaid label you were sent.
5. Once we've received and reviewed the return, your refund lands back on the original payment method, typically within 5–7 business days.

What Comes Back To You

Every dollar spent on the device itself. If you also added the optional 10-Year Warranty and are sending the band back too, that gets refunded alongside it — there's nothing left for it to cover once the device is gone.

Who Covers Return Shipping

We do, entirely. As long as your order came directly from humehealthband.org and falls inside the 45-day window, the return label doesn't cost you a cent.

A Few Things To Keep In Mind

• This guarantee is specific to orders placed directly at humehealthband.org. Purchased through a third-party retailer instead? Their policy governs that purchase, since we can't extend identical terms there.
• Refunds always return to the original payment method — we can't reroute funds to a different card or account.
• Missing the 45-day window doesn't necessarily rule out warranty repair or replacement (more on that below).

Starting A Warranty Claim

Every Hume Health Band ships with a 1-year hardware warranty covering legitimate manufacturing problems — sensor faults, charging issues, or a strap that fails under normal use. If the optional 10-Year Warranty was added at checkout, that protection runs the full decade from your original purchase date.

To file a claim, reach out to support with your order number and a brief note on the issue. Most hardware defects get resolved with a free replacement unit shipped your way.

Want A Different Strap Instead?

If a different size or color is really what you're after — not a refund — mention that when you contact support. A direct swap is usually quicker than processing a full return and placing a new order.